FAQ :: Find friends and singles from 86 countries

FAQ

1. I forgot my password. What can I do?

Click on the link 'Forgot Password' that you will see on the login page and follow the instructions.

2. How can I change what I am looking for?

You can change your preferences on your profile page or in the search filter.

3. Are there any rules?

At Eurolove we do not have many rules, but please respect them. If not, we will have to block your account to make sure that this dating site meets expectations and is safe. You can read the rules in the Code of Conduct, the Terms and Conditions and the Privacy Policy.

4. How can I block a user?

On all user profiles and in your friends list you will find the option "remove friend". Blocked or deleted users will not be able to contact you anymore and will not be able to see your profile again. Also, you will no longer see them in the search results or as friend's recommendations.

5. How do I send a message to another user?

Visit the profile of the person you want to contact. After that, all you have to do is to click on the "Send message" button and you're ready to go. If you have previously shared one or more messages with this person, you can also go directly to your "Messages" and select the conversations.

6. How do I delete a picture?

Log in to your Eurolove account, go to your profile, click on the profile picture, choose "change profile photo", move your mouse over the picture which you want to delete and click the “x” (delete picture). Alternatively, you can go to the picture gallery, using the "view + edit" option.

7. How can I change my e-mail address?

Go to "My Account" and choose "Change Profile". Now enter your new email address and click the "Confirm" (Save) button. Please keep in mind that you will then need to confirm your email address by clicking on the link sent to your email account.

8. How do I delete my account?

Are you sure you want to leave Eurolove? We're going to miss you!
If it´s decided and you´re sure you want to leave us, please go to “My Account” and choose “Deleting Account”.

1. What is Eurolove?

Eurolove is a social dating network where you can find friends from almost every country in the world or your partner for life.
At Eurolove, there are not thousands of false profiles, as is the case with many other dating portals, because we really want you to find your better half! Start now, Eurolove is waiting for you!

2. Are there any rules?

3. How much does it cost?

Having a profile on Eurolove is free and you can: register, create a profile, upload pictures, chat and much more. Also, Eurolove gives you coins after registering, so you can try everything for free. Do you want to have more options? You can recharge credit and enjoy the possibilities that we offer you! Getting an appointment on Eurolove depends on you!

1. I forgot my password, what can I do?

Click on the link 'Forgot Password' that you will see on the login page and follow the instructions.

2. What can I do if I do not receive the confirmation message after I sign up?

First check the trash or spam folder in your email account.
If the problem persists, please send us a message indicating your problem. We will deal with the matter as soon as possible.

3. How to get a free lifetime membership?

Simply click on the 'Join now' link and follow the instructions. You need a valid email address to complete the registration process.

4. Where can I find my login data?

Your login credentials are the same as those you provided during the registration process and were emailed to you when your account was activated. Please manage your username and password with absolute confidentiality and never disclose them to third parties. If necessary, you can change your password as often as you like.

5. How do I disconnect my Eurolove account?

Just click on the “log out” button!

1. How do I delete a picture?

2. Can I view private pictures from another user without following him/her?

If someone has private pictures you can only see them if you have accepted his/her friend request.

3. How many photos can I upload to my Eurolove profile?

The first step to optimizing your profile is to have a complete profile and provide as much relevant professional information as you can. If you just registered to test our Eurolove dating site, you can upload a maximum of 5 images. If you have already recharged your account with our virtual coins, you can upload all the photos you want!

4. How do I change my profile?

Go to “My Account” and choose the “Change Profile” option in the expanded menu. After changing your information, please save the changes.

5. I want to change my profile picture

Log in to your Eurolove account, go to your profile, click on the profile picture, choose "change profile photo", move your mouse over the new picture which you want to define as your profile picture and choose "make profile photo". Alternatively, you can go to the picture gallery, using the "view + edit" option.

6. Do I have to answer all questions in the profile?

No. You can decide for yourself how many or which questions you would like to answer. But the more information you give about yourself, the better we will be able to find the optimal candidates for you.

7. How can I upload a picture?

First, log in to your Eurolove account, go to your profile, click on the profile picture, choose "change profile photo" and then "upload image“. Or go to the picture gallery, choose "view + edit" and then "upload image".

8. How can I make my photos "private" or "public"?

To determine if your images can be viewed by all users ("public") or only by your added friends ("private"), please log in to your Eurolove account, go to your profile, click on the profile picture, choose „change profile photo“, move your mouse over the picture which you want to set as "private" and choose “lock photo". Alternatively, you can go to the picture gallery, using the „view + edit“ option.

9. How to choose the right image file format?

Make sure to use GIF, JPG or PNG files. The recommended image size is at least 800 x 800 pixels in height and width.

10. What kind of photos can I upload?

Each uploaded photo must comply with our Terms of Use and our Code of Conduct. Please read them well before you start uploading pictures.

11. Is there a difference between profile photos, public photos and private photos?

On your profile picture your face must be clearly visible, because this picture serves your future friends as a first impression! By default, all photos are uploaded as public. Then you can decide for yourself which of them you want to mark as "private" (“lock photo”), which is especially recommended for erotic photos.
Nude photos or sexual acts are NOT allowed on Eurolove, as we do not run a pornographic website! Our moderators can move pictures from one category to another or even delete photos that do not comply with the regulations.

12. How are the photos moderated?

All photos are subject to the Terms and Conditions and our Code of Conduct. Our moderators review photos that our intelligent dating system automatically identifies as "misuse" and then move them to another group/folder or delete them completely if necessary.

1. How can I make my profile appear in the search results of other users who have the same matches as me?

Matches are automatically detected by our system, so all you have to do is to complete your profile, as our system compares your Eurolove profile with other users´ profiles.

2. What happens if I do not like a user with the same matches?

Absolutely nothing will happen! You can simply indicate it by clicking on the users profile photo and choosing 'Discard Match'.

3. What happens if I like someone and that person likes me too?

You have a match, congratulations! Everything else depends on you now! Add one or more users as friend(s) and you're ready to start chatting! If someone sympathizes with you, you can mark him or her as a "favorite".

1. How can I change my search settings?

You can change your search results in the search filter of your matches. Keep in mind that by default, our search engine will suggest users who match with your profile information. However, you can change the filter options and force different results.

2. Who decides which users appear in the search results?

Eurolove has a specially developed intelligent search system and proposes users not only according to the profile data and your preferences, but also recognizes users who like you.

3. How can I make my profile appear in the first place of the search results?

Apply online for the “user of the day” (girl/woman or boy/man of the day) feature, and you will automatically appear at the top of all search results for 24 hours! The result will surprise you, try it today! More information HERE.

1. How do I send a message to another user?

Visit the profile of the person you want to contact. Then click on "Send message" and you're ready to start the adventure!

2. How do I know that I have a new message?

As soon as you receive a new message, you will see a notification on the top menu bar. Now you just have to click on it and the message center opens!
Keep in mind that you can also request to receive email messages with notifications when a new message arrives. To receive these messages, please go to “My Account” and choose the “Change Profile” option in the expanded menu, then modify the settings of your notifications.

3. How can I change my online / offline status?

As soon as you are away from Eurolove for 30 or more minutes, our system automatically switches the status from "online" to "offline".

4. How many messages can I send per day?

You can send as many messages as you want, always on the condition that you have enough credit (virtual coins). If this is not the case, you can charge it at any time.

1. How can I enjoy Eurolove to the fullest?

You can do many things for free, and in addition to registering, we give you free credit, so you can try our international dating site. However, to enjoy Eurolove to the maximum, you must charge coins to your profile.
We offer different coin packages as standard, and occasionally special offers, which you will receive by mail.

2. Why do I have to pay at Eurolove?

As you've probably already noticed, there are no fixed monthly or annual membership fees at Eurolove, as is the case with most other dating and friendship portals. So, to make Eurolove even better, bigger and more international, we have to pay professional programmers, server and database specialists, system administrators, translators and online marketing professionals, and that is why we have to pay for these expenses by selling cover virtual coins.

3. Is my payment safe?

Eurolove is completely secure, our websites use SSL and the data is encrypted to process your payments. We never can see your payment information and it is processed in a secure way!

4. I bought coins, but they are not shown in my profile!

The products are activated after your payment is made successfully. You will see a message confirming that your payment has been successful. If you do not see that message in a few minutes, please get in touch with us at support@euromail.info. We will help you as soon as possible.

FAQ

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Eurolove International